This policy describes when Lacudelph issues refunds for paid subscriptions. Payments are processed by our Merchant of Record, Paddle, which holds and refunds funds on our behalf.
14-day satisfaction window (first month only)
If you upgrade to a paid plan and decide it’s not for you within 14 days of your first paid charge, contact us and we’ll refund the full first month. This applies to first-time subscribers only — repeat subscriptions to a plan you’ve previously held aren’t covered.
Cancellations after the satisfaction window
You can cancel any subscription at any time from /org/billing. Cancellation stops the next renewal — you keep access to paid features through the end of the current billing period.
- We don’t pro-rate refunds for the unused portion of a billing period after the 14-day window.
- Annual subscriptions are refundable on a pro-rated basis (months remaining, rounded down) within the 14-day window only; after that, no refund of the unused term.
Service issues
If a sustained Service outage prevents you from using the features your plan promises (e.g. interviews unavailable for more than 4 consecutive hours during business hours UTC), contact us and we’ll credit a pro-rated portion of your billing period to your next renewal — or refund it on request.
Wrong tier
If you accidentally subscribe to the wrong tier (e.g. Pro when you intended Solo), contact us within 7 days of the charge. We’ll downgrade your subscription and refund the difference for the current period.
Things we don’t refund
- Subscription periods after the 14-day satisfaction window, except as set out above.
- Usage that exceeded your plan’s included volume and incurred overage charges (where overage applies on Solo and Pro).
- Charges from your own Anthropic account if you’re on the BYO-key tier — those are billed by Anthropic, not us, and aren’t refundable through Lacudelph.
- Refunds for accounts terminated by us for material breach of the Terms of Service.
How to request a refund
Submit a refund request and include the email address on your account plus the date and amount of the charge. We aim to respond within 3 business days; refunds typically post to your original payment method within 5–10 business days of approval.
Chargebacks
Please contact us before initiating a chargeback — most issues we can resolve directly are faster (and friendlier) than the Paddle chargeback process. Repeated chargebacks without prior contact may result in account suspension.